Effective Date: 01/05/2025

At Oratio Logistics Ltd, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

1. Who We Are

Oratio Logistics Ltd is a third-party logistics (3PL) provider offering warehousing, fulfilment, freight, and distribution solutions.
Our registered office is at:
44 Park Street, Leamington Spa, CV32 4QN, United Kingdom
For any privacy-related queries, contact us at: hh@oratio.co.uk

2. What Information We Collect

We may collect and process the following types of information:

• Business Information: Company name, contact names, addresses, VAT/EORI numbers, and billing details
• Communication Data: Emails, call logs, support queries
• Website Usage Data: IP address, browser type, visit duration, pages viewed (via cookies and analytics tools)
• Operational Data: Shipment details, stock levels, delivery instructions, and order history

3. How We Use Your Information

We use your information to:

• Provide our logistics and fulfilment services
• Respond to enquiries and support requests
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Process payments and issue invoices
• Send updates, notices, and service communications
• We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity: To fulfil our obligations as your logistics partner
• Legal obligations: For tax, customs, and compliance reporting
• Legitimate interests: To operate and improve our services
• Consent: For optional communications, where required

5. Data Sharing and Third Parties

We may share your information with:

• Freight and courier partners
• Customs brokers and compliance agents
• IT service providers and cloud platforms (e.g., inventory systems, CRMs)
• Legal, tax, or government authorities where required by law
• All third parties are bound by data protection agreements where applicable.

6. Data Retention

We retain personal data only for as long as necessary to fulfil our contractual and legal obligations, or as required by applicable regulations.

7. Your Rights

Under UK GDPR and EU data protection laws, you have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
• To exercise your rights, email us at: hh@oratio.co.uk

8. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings.

9. Security

We implement industry-standard security measures to protect your data from loss, misuse, or unauthorised access. However, no system is entirely secure

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the “Effective Date” indicated above.

Need Help?
For questions about this Privacy Policy, contact us at: hh@oratio.co.uk